Shipping Policy

Last Updated: [INSERT DATE]

Thank you for shopping with Soleil and Lunee__. Please review our Shipping Policy carefully before placing your order.

Order Processing

Orders are processed during normal business days, excluding weekends and holidays.

Please allow [INSERT PROCESSING TIME, EX: 2–5 business days] for your order to be processed before it ships. Processing time is separate from shipping time.

During holidays, sales, product launches, or periods of high order volume, processing times may be longer than usual. We appreciate your patience and support.

Shipping Rates and Delivery Times

Shipping rates are calculated and displayed at checkout based on your shipping address, selected shipping method, package weight, and carrier rates.

Estimated delivery times will be shown at checkout when available. Please note that delivery dates are estimates only and are not guaranteed.

Once your order has shipped, delivery times may vary depending on the shipping carrier, destination, weather, holidays, or other circumstances outside of our control.

Shipping Confirmation and Tracking

Once your order ships, you will receive a shipping confirmation email with tracking information, if tracking is available for your selected shipping method.

Please allow up to [INSERT TIME, EX: 24–48 hours] for tracking information to update after your shipping confirmation is sent.

Incorrect Shipping Information

Please make sure your shipping address is complete and accurate before placing your order.

Soleil and Lunee__ is not responsible for orders shipped to an incorrect, incomplete, or outdated address provided by the customer.

If you notice an error in your shipping information after placing an order, please contact us as soon as possible at dyamondgray21@gmail.com. We will do our best to update the address before the order ships, but we cannot guarantee changes once an order has been processed or transferred to the carrier.

Lost, Stolen, or Delayed Packages

Soleil and Lunee__ is not responsible for packages that are lost, stolen, delayed, or marked as delivered by the shipping carrier.

If your package is delayed, missing, or marked delivered but not received, please contact the shipping carrier directly for assistance. You may also contact us at dyamondgray21@gmail.com, and we will do our best to help you locate your package.

Damaged Packages

If your order arrives damaged, please contact us within [INSERT TIMEFRAME, EX: 3 business days] of delivery at dyamondgray21@gmail.com.

Please include your order number and clear photos of the damaged product, packaging, and shipping label so we can review the issue.

Domestic Shipping

We currently ship within [INSERT SHIPPING AREAS, EX: the United States].

Shipping availability may vary by location. If we are unable to ship to your address, you will be notified during checkout or contacted after your order is placed.

International Shipping

At this time, we [DO / DO NOT] offer international shipping.

If international shipping is available, customers are responsible for any customs duties, taxes, import fees, tariffs, or other charges required by their country. These charges are not included in our product prices or shipping rates and are the customer’s responsibility.

Soleil and Lunee__ is not responsible for delays caused by customs processing.

Returned Packages

If a package is returned to us due to an incorrect address, failed delivery attempt, refusal, or failure to pick up the package, the customer may be responsible for additional shipping fees to resend the order.

Original shipping fees are non-refundable unless otherwise required by law or unless the return is due to an error on our part.

Contact Us

If you have questions about shipping, please contact us at:

Soleil and Lunee__
Email: dyamondgray21@gmail.com
Business Location: Coweta County, Georgia