Terms of service

Terms of Service

Last Updated: [June 14, 2026]

Overview

Welcome to Soleil and Lunee. The terms “we,” “us,” and “our” refer to Soleil and Lunee. Soleil and Lunee operates this website and online store, including all related information, content, features, tools, products, and services, to provide you with a curated shopping experience.

Our store is powered by Shopify, which enables us to provide our products and services to you.

These Terms of Service, together with any policies referenced in them, including our Privacy Policy, Refund Policy, and Shipping Policy, describe your rights and responsibilities when you access, browse, purchase from, or otherwise use our website and services.

Please read these Terms carefully. By visiting, interacting with, or purchasing from our website, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms or our Privacy Policy, you should not access or use our website or services.

Section 1 — Access and Account

By using our website or services, you represent that you are at least the age of majority in your state, province, or place of residence. If you allow a minor dependent to use our website or services, you are responsible for their use.

To access certain features or make a purchase, you may be asked to provide information such as your name, email address, billing address, shipping address, phone number, and payment information. You agree that all information you provide is accurate, current, and complete.

You are responsible for maintaining the confidentiality of your account information and password, if applicable. You are also responsible for all activity that occurs under your account.

We reserve the right to refuse service, terminate accounts, cancel orders, or restrict access to our website at our discretion, subject to applicable law.

Section 2 — Our Products

We make every effort to display and describe our products as accurately as possible. However, we cannot guarantee that your device’s display of colors, textures, sizing, materials, product details, or images will be completely accurate.

Product descriptions, prices, availability, and images are subject to change at any time without notice. We reserve the right to modify, discontinue, or limit the quantity of any product or service at any time.

We do not guarantee that any product purchased from us will meet your exact expectations. Please review all product descriptions, sizing information, care instructions, materials, and photos carefully before placing an order.

Section 3 — Orders

When you place an order through our website, you are making an offer to purchase the selected product or products. Your order is not accepted until we confirm acceptance and process your payment.

Please review your order carefully before submitting it. At this time, all sales are final. Once an order has been placed, we do not accept cancellations, returns, exchanges, or refunds due to change of mind, incorrect size selection, buyer’s remorse, sale items, gift cards, personalized items, or custom-made products.

We reserve the right to accept, decline, modify, or cancel any order for any reason, including suspected fraud, product unavailability, pricing errors, payment issues, shipping restrictions, or violation of these Terms.

If we make a change to or cancel an order, we will attempt to notify you using the email address, billing address, or shipping address provided at checkout.

Refunds, replacements, store credit, or another appropriate resolution may only be considered if an item arrives damaged, defective, incorrect, or if an order cannot be fulfilled by us. If there is an issue with your package or order, you must contact us within 7 days of delivery at returns@soleilandlunee.com.

To help us review your claim, please include your order number, a description of the issue, and clear photos of the item, packaging, and shipping label. We reserve the right to approve or deny any claim at our discretion, subject to applicable law.

For order-related questions, please contact us at orders@soleilandlunee.com.

Purchases are subject to our Refund Policy, which can be viewed here: REFUND POLICY.

You agree that purchases made through our website are for personal or household use only and not for commercial resale, unauthorized distribution, or export.

Section 4 — Prices, Payment, and Billing

All prices, discounts, promotions, and product availability are subject to change without notice. The price charged for a product will be the price in effect at the time your order is placed, unless there is an obvious pricing error.

Unless otherwise stated, listed prices do not include taxes, shipping fees, handling fees, customs duties, import fees, or other charges that may apply.

We may offer promotions, discount codes, or special offers from time to time. Promotional offers may be subject to separate terms and may be changed or discontinued at any time.

You agree to provide current, complete, and accurate billing, payment, shipping, and account information for all purchases. You also agree to promptly update your information as needed so we can complete your transactions and contact you if necessary.

By submitting payment information, you represent and warrant that:

  • the payment information you provide is true, accurate, and complete;
  • you are authorized to use the payment method provided;
  • charges incurred by you will be honored by your payment provider; and
  • you will pay all charges incurred by you, including applicable taxes, shipping, and handling fees.

Section 5 — Shipping and Delivery

Shipping and delivery dates are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, weather, incorrect addresses, high order volume, supply issues, or events outside of our control.

You are responsible for providing a complete and accurate shipping address at checkout. We are not responsible for orders shipped to an incorrect, incomplete, or outdated address provided by the customer.

Once an order is transferred to the shipping carrier, risk of loss may pass to you to the fullest extent permitted by applicable law. If your order is marked as delivered by the carrier but you have not received it, you should contact the carrier directly and notify us so we can assist where possible.

Additional shipping terms may be provided in our Shipping Policy, which can be viewed here: SHIPPING POLICY LINK.

For shipping or order delivery questions, please contact us at orders@soleilandlunee.com or support@soleilandlunee.com.

Section 6 — Returns, Refunds, and Exchanges

Returns, refunds, cancellations, and exchanges are handled according to our Refund Policy. Please review our Refund Policy carefully before purchasing.

Our Refund Policy can be viewed here: REFUND POLICY.

We reserve the right to refuse returns, refunds, or exchanges that do not comply with our posted policies or that show signs of misuse, damage, alteration, wear, or fraud.

For return-related questions, damaged items, defective items, or incorrect items, please contact us at returns@soleilandlunee.com.

Section 7 — Intellectual Property

All content included on or made available through our website and services, including but not limited to trademarks, logos, text, product names, product descriptions, graphics, photographs, images, videos, audio, website design, layout, and overall appearance, is owned by Soleil and Lunee, its affiliates, licensors, or content providers and is protected by intellectual property laws.

You may use our website and services for personal, non-commercial purposes only. You may not copy, reproduce, distribute, modify, publish, display, perform, download, store, transmit, sell, resell, or exploit any part of our website or services without our prior written permission.

The Soleil and Lunee name, logo, designs, product names, and related branding may not be used without our prior written consent.

All other trademarks, logos, names, and brands appearing on our website are the property of their respective owners.

Section 8 — Optional Tools and Third-Party Services

We may provide access to tools, apps, payment processors, shipping providers, product review platforms, analytics services, or other third-party services. These third-party tools are provided “as is” and “as available” without warranties of any kind.

We do not control and are not responsible for third-party tools or services. Your use of third-party tools is at your own risk and may be subject to separate terms and policies from those third parties.

We may add new features, tools, resources, or services in the future. Any new features will also be subject to these Terms.

Section 9 — Third-Party Links

Our website may contain links to third-party websites, platforms, tools, or resources. We are not responsible for reviewing, evaluating, or guaranteeing the content, accuracy, policies, products, or services of any third party.

If you choose to access a third-party link, you do so at your own risk. Any transactions or interactions with third parties are solely between you and the third party.

Questions, complaints, claims, or concerns about third-party products or services should be directed to the third party.

Section 10 — Relationship with Shopify

Soleil and Lunee is powered by Shopify, which helps us provide our online store and services. However, all purchases made through our store are made directly with Soleil and Lunee.

By using our website or services, you acknowledge and agree that Shopify is not responsible for any aspect of any sale, purchase, product, service, injury, damage, loss, claim, or dispute between you and Soleil and Lunee.

To the fullest extent permitted by law, you release Shopify and its affiliates from claims, damages, and liabilities arising from or related to your purchases, transactions, or interactions with Soleil and Lunee.

Section 11 — Privacy

Your submission of personal information through our website or services is governed by our Privacy Policy, which can be viewed here: PRIVACY POLICY.

Because our store is hosted by Shopify, Shopify may also collect and process personal information related to your access to and use of our website in order to provide and improve the platform and related services.

By using our website or services, you acknowledge that you have reviewed our Privacy Policy and understand that your information may be processed by us, Shopify, payment processors, shipping carriers, service providers, and other third parties as described in our Privacy Policy.

For privacy-related questions, please contact us at privacy@soleilandlunee.com.

Section 12 — Feedback, Reviews, and User Content

If you submit, upload, post, email, tag us in, or otherwise share reviews, photos, comments, suggestions, ideas, testimonials, feedback, or other content related to Soleil and Lunee or our products, you grant us a worldwide, royalty-free, perpetual, sublicensable, and transferable license to use, reproduce, modify, publish, display, distribute, and create derivative works from that content for any lawful purpose, including marketing, advertising, product improvement, and promotional use.

You represent and warrant that:

  • you own or have the rights necessary to submit the content;
  • your content does not violate any third party’s rights;
  • your content is accurate and not misleading; and
  • your content does not contain unlawful, offensive, abusive, defamatory, obscene, or harmful material.

We are not obligated to keep feedback confidential, pay compensation for feedback, respond to feedback, or use any feedback.

We reserve the right, but have no obligation, to monitor, edit, or remove content that we determine violates these Terms or is otherwise objectionable.

For press, media, or collaboration inquiries, please contact us at press@soleilandlunee.com.

For wholesale inquiries, please contact us at wholesale@soleilandlunee.com.

Section 13 — Errors, Inaccuracies, and Omissions

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, offers, shipping charges, transit times, product availability, or other details.

We reserve the right to correct errors, inaccuracies, or omissions and to update information or cancel orders at any time without prior notice, including after an order has been submitted.

We are not obligated to update, amend, or clarify information except as required by law.

Section 14 — Prohibited Uses

You may use our website and services only for lawful purposes. You agree not to use the website or services, directly or indirectly:

  • for any unlawful, fraudulent, harmful, or malicious purpose;
  • to violate any federal, state, local, or international law or regulation;
  • to infringe upon or violate our intellectual property rights or the rights of others;
  • to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate against any person;
  • to submit false, misleading, or inaccurate information;
  • to transmit viruses, malware, or harmful code;
  • to send spam, phishing attempts, unsolicited promotions, chain letters, or other unauthorized communications;
  • to impersonate any person or entity;
  • to interfere with or bypass the security features of our website or services;
  • to scrape, copy, extract, harvest, or collect data from our website without permission;
  • to use bots, spiders, crawlers, automated tools, or AI agents to access, interact with, or exploit our website or services without authorization;
  • to resell, duplicate, reproduce, or exploit any portion of the website or services without our written consent; or
  • to engage in conduct that restricts or interferes with another person’s use or enjoyment of the website or services.

We reserve the right to suspend, restrict, or terminate your access to the website or services if we determine that you have violated these Terms.

Section 15 — Automated Agents and Bots

This section applies if you use, allow, enable, or deploy any automated tool, bot, scraper, crawler, agent, software, or service that accesses, uses, interacts with, or takes action on our website or services.

No automated agent may access or interact with our website or services unless it clearly identifies itself and complies with all instructions, restrictions, security measures, robots.txt rules, and other access controls we provide.

Automated agents must not:

  • disguise or misrepresent their identity;
  • mimic human behavior to avoid detection;
  • bypass CAPTCHAs or other bot-detection tools;
  • scrape or collect data without permission;
  • overload, disrupt, or impair the website or services;
  • avoid or circumvent technical restrictions; or
  • continue accessing the website or services after we have requested that access stop.

We may limit, block, suspend, or restrict automated access at any time.

Section 16 — Termination

We may terminate these Terms or suspend, restrict, or terminate your access to the website or services at any time, with or without notice, if we determine that you have violated these Terms or applicable law, or if we otherwise choose to discontinue access to the website or services.

You remain responsible for all amounts due up to and including the date of termination.

The following sections will survive termination: Intellectual Property, Feedback, Privacy, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver, Entire Agreement, Assignment, Governing Law, and any other provisions that by their nature should survive termination.

Section 17 — Disclaimer of Warranties

The website, services, and all products offered through the website are provided “as is” and “as available,” except as expressly stated by Soleil and Lunee in writing.

To the fullest extent permitted by law, we disclaim all warranties, representations, and conditions of any kind, whether express, implied, or statutory, including implied warranties of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

We do not guarantee that:

  • the website or services will be uninterrupted, timely, secure, or error-free;
  • product descriptions, images, or other content will always be accurate, complete, or current;
  • any product will meet your expectations; or
  • any errors in the website or services will be corrected.

Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you.

Section 18 — Limitation of Liability

To the fullest extent permitted by law, Soleil and Lunee, its owners, partners, officers, employees, contractors, affiliates, service providers, licensors, and suppliers shall not be liable for any direct, indirect, incidental, punitive, special, consequential, or exemplary damages of any kind, including lost profits, lost revenue, lost savings, loss of data, replacement costs, personal injury, or similar damages arising from or related to your use of the website or services or any products purchased through the website.

This limitation applies whether the claim is based in contract, tort, negligence, strict liability, or any other legal theory, even if we have been advised of the possibility of such damages.

Because some jurisdictions do not allow the exclusion or limitation of certain damages, some limitations may not apply to you.

Section 19 — Indemnification

You agree to indemnify, defend, and hold harmless Soleil and Lunee, Shopify, and our respective affiliates, partners, officers, directors, employees, contractors, agents, licensors, suppliers, and service providers from and against any losses, damages, liabilities, claims, demands, costs, and expenses, including reasonable attorneys’ fees, arising out of or related to:

  • your breach of these Terms;
  • your violation of any law or regulation;
  • your violation of any third party’s rights;
  • your misuse of the website or services;
  • your feedback or user-submitted content; or
  • your unauthorized use of automated tools, bots, agents, or scraping technologies.

We reserve the right to control the defense and settlement of any claim subject to indemnification, and you agree to cooperate with us in defending such claims.

Section 20 — Severability

If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision will be enforceable to the fullest extent permitted by law. The unenforceable portion will be deemed severed from these Terms, and the remaining provisions will remain valid and enforceable.

Section 21 — Waiver and Entire Agreement

Our failure to exercise or enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

These Terms, together with any policies posted on our website or referenced in these Terms, constitute the entire agreement between you and Soleil and Lunee regarding your use of the website and services and supersede any prior or contemporaneous agreements, communications, or proposals, whether oral or written.

Any ambiguities in these Terms will not be construed against the drafting party.

Section 22 — Assignment

You may not assign, transfer, or delegate these Terms or any rights or obligations under them without our prior written consent.

We may assign, transfer, or delegate these Terms and our rights and obligations without your consent or notice, including in connection with a merger, acquisition, sale of assets, business transfer, or change in ownership.

Section 23 — Governing Law and Venue

These Terms of Service and any separate agreements by which we provide services to you shall be governed by and construed in accordance with the laws of the State of Georgia, without regard to conflict of law principles.

To the fullest extent permitted by law, you and Soleil and Lunee agree that any dispute, claim, or legal proceeding arising out of or relating to these Terms, the website, the services, or any purchase made through the website shall be brought in the state or federal courts located in or serving Coweta County, Georgia.

You consent to the personal jurisdiction and venue of such courts and waive any objection to jurisdiction or venue in those courts.

Section 24 — Headings

The headings used in these Terms are included for convenience only and will not limit or otherwise affect the interpretation of these Terms.

Section 25 — Changes to These Terms

You can review the most current version of these Terms of Service at any time on this page.

We reserve the right, in our sole discretion, to update, change, or replace any part of these Terms by posting updates on our website. Changes will be effective when posted unless otherwise stated.

Your continued use of or access to the website or services after changes are posted constitutes acceptance of those changes.

Section 26 — Contact Information

Questions about these Terms of Service should be sent to us at info@soleilandlunee.com